Customer Help Centre

Pricing and Pre-Booking

1. Do you deliver to Amazon?

   Yes we do! Please visit thelink below for more information on how to send pallets into Amazon. ... (read more)

2. How do I get a quote?

   Prices are calculated using the postcodes and selected pallet sizes. You will need to know the di... (read more)

3. Are the goods insured?

   Whilst the goods are on the pallet and in transit with National Pallets the delivery will be insu... (read more)

4. Can you provide tracking information?

   Yes, we can. Once the pallet is collected and back at the collecting depot, the pallet will have ... (read more)

5. Are the collection and delivery dates guaranteed?

   Unfortunately, in transport things can happen that are totally out of our control. Although 99% o... (read more)

6. Do I need to put an address label on my pallet?

   Once your order has been placed, you will receive an email which will contain the tracking number... (read more)

7. Engine and Gearbox collection and deliveries within Europe

   Due to recent changes within our network, engine and gearbox collection and deliveries within Eur... (read more)

8. Collection and deliveries engines and gearbox

   There are strict guidelines concerning the collection of Engines and Gearboxes. These items have ... (read more)

9. What is Extended Insurance?

   For an extra payment of £55 plus VAT we can arrange for goods to be insured up to a value o... (read more)

10. Collection of bricks and tiles

    There are strict guide lines concerning the collection of bricks,tiles and other heavier goods. T... (read more)

11. Can you offer discounts on multi-pallet consignments?

    If you have a consignment of 4 or more pallets going to the same delivery destination, please con... (read more)

12. UK and European Holidays

    Please be aware that UK and European bank holidays and national holidays may cause delays in coll... (read more)

13. How should I measure my pallet size?

    You need to measure all of the dimensions of your item once it is packaged and palletised. You... (read more)

14. Importing from Europe to UK

    As well as exporting to Europe from the UK, we can also import your goods from selective countrie... (read more)

15. What is PrePay?

    What is PrePay and how can I use it? PrePay is a really useful way of saving you time when you... (read more)