Customer Help Centre

Whilst the goods are on the pallet and in transit with National Pallets the delivery will be insured in accordance with our terms and conditions of carriage. The limit of liability is restricted to a maximum of £1.30 per kilo for freight collecting and delivering within the UK or up to £5.00 per kilo for freight being exported or imported from or into the UK. We do recommend customers purchase either our additional or extended insurance if the quoted rates are not sufficient.

Please see our section on insurance for more detailed information.