Customer Help Centre

Yes, we can. Once the pallet is collected and back at the collecting depot, the pallet will have a barcoded label put on it. Once the label has been scanned you will receive an email with the tracking number. You can either click on the link within that email or if you log into your account, you will see the tracking number quoted next to your order number. Until this point your order status will read order processing but once the pallet is in transit this will update.