Customer Help Centre

Please check the following service updates from our courier partners: 

Palletways 

The following postcode areas are experiencing delays with collection and deliveries due to the high volume of freight across the Palletways network:

Oxford Areas

OX,1-5 , 7, 8, 10, 12-14 , 20, 25 - 27 33,44,49,

Temporary Suspension

Please remain patient on collections and deliveries for these areas. We are working closely with Palletways to try and resolve any outstanding orders which are placed with National Pallets.  

We have also temporarily suspended collections and deliveries from the above-mentioned postcode with Palletways. 

NR- Sameday unavailable. Premium 2 day service. 

EX- Sameday unavailable. 

PA14 - AM delivery unavailable.

In addition, the network is only able to take up to a maximum of 6 pallets per order per day from one collection point. Any orders with more than 6 pallets will automatically be placed on hold and the customer will be contacted ASAP. 

Palletforce

We have currently have no suspended postcode areas on our Palletforce services.