Customer Help Centre
What can we help you with?
Current Service Updates
Please check the following service updates from our courier partners:
Easter Bank Holidays
Wednesday 27th March 2024
Live chat available 9am-5pm
Email: [email protected] monitored between 9am-5pm
Palletways:
-
Next Day deliveries Booked 27th delivered Thursday 28th March 2024
-
Economy Services will be due Tuesday 2nd April 2024
Friday 29th March 2024 (Closed)
Monday 1st April 2024 (Closed)
Tuesday 2nd April 2024 (Normal Service)
Palletways
The following postcode areas are experiencing delays with collection and deliveries due to the high volume of freight across the Palletways network:
Oxford Areas
OX,1-5 , 7, 8, 10, 12-14 , 20, 25 - 27 33,44,49,
Temporary Suspension
Please remain patient on collections and deliveries for these areas. We are working closely with Palletways to try and resolve any outstanding orders which are placed with National Pallets.
We have also temporarily suspended collections and deliveries from the above-mentioned postcode with Palletways.
NR- Sameday unavailable. Premium 2 day service.
EX- Sameday unavailable.
In addition, the network is only able to take up to a maximum of 6 pallets per order per day from one collection point. Any orders with more than 6 pallets will automatically be placed on hold and the customer will be contacted ASAP.
Palletforce
We have currently have no suspended postcode areas on our Palletforce services.
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