Track Your Pallet

Customer Help Centre

What can we help you with?

Collection Enquiry

  1. How are you going to get the pallet on to the vehicle?

    All collection and delivery vehicle's carry pallet trucks and the vehicles are fitted with tail l... (read more)

  2. Do you provide fork-lift services at collection?

    Unfortunately, we do not offer fork-lift services for collection or delivery. All collection and ... (read more)

  3. What access is needed for collections?

    It is important to make sure the vehicle will fit down your road before you request a collection ... (read more)

  4. What happens if I miss my collection?

    The price paid is for one collection / delivery attempt. Commercial vehicles are not cheap to run... (read more)

  5. Can you provide tracking information for collection?

    Yes, we can. Once the pallet is collected and back at the collecting depot, the pallet will have ... (read more)

  6. Are the collection dates guaranteed?

    Unfortunately, in transport things can happen that are totally out of our control. Although 99% o... (read more)

  7. What time will my collection be made?

    Collections can be made any time between 9 am and 5.30 pm. We are only able to contact the ... (read more)

  8. Engine collections and deliveries to/from Europe.

    Due to recent changes within our network, engine collection and deliveries within Europe now must... (read more)

  9. Collection of engines and gearboxes

    There are strict guide lines concerning the collection of Engines and Gearboxes. These items must... (read more)

  10. Collection of bricks and tiles

    There are strict guide lines concerning the collection of bricks,tiles and other heavier goods. T... (read more)

  11. Collection Restrictions

    Collection cannot be made on to soft ground such as grass, gravel or soil, to a premise where it ... (read more)

  12. European Collections and Contact Details

    With European collections it is vital we have a complete address, contact name and a contact tele... (read more)

  13. Advice from National Pallets on COVID-19

    COVID-19: Helping you during this difficult time We know the current situation is challengin... (read more)