Customer Help Centre
What can we help you with?
Collection Enquiry
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How are you going to get the pallet on to the vehicle?
All collection and delivery vehicle's carry pallet trucks and the vehicles are fitted with tail l... (read more)
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Do you provide fork-lift services at collection?
Unfortunately, we do not offer fork-lift services for collection or delivery. All collection and ... (read more)
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What access is needed for collections?
It is important to make sure the vehicle will fit down your road before you request a collection ... (read more)
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What happens if I miss my collection?
The price paid is for one collection / delivery attempt. Commercial vehicles are not cheap to run... (read more)
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Can you provide tracking information for collection?
Yes, we can. Once the pallet is collected and back at the collecting depot, the pallet will have ... (read more)
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Are the collection dates guaranteed?
Unfortunately, in transport things can happen that are totally out of our control. Although 99% o... (read more)
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What time will my collection be made?
Collections can be made any time between 9 am and 5.30 pm. We are only able to contact the ... (read more)
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Engine collections and deliveries to/from Europe.
Due to recent changes within our network, engine collection and deliveries within Europe now must... (read more)
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Collection of engines and gearboxes
There are strict guide lines concerning the collection of Engines and Gearboxes. These items must... (read more)
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Collection of bricks and tiles
There are strict guide lines concerning the collection of bricks,tiles and other heavier goods. T... (read more)
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Collection Restrictions
Collection cannot be made on to soft ground such as grass, gravel or soil, to a premise where it ... (read more)
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European Collections and Contact Details
With European collections it is vital we have a complete address, contact name and a contact tele... (read more)
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Advice from National Pallets on COVID-19
COVID-19: Helping you during this difficult time We know the current situation is challengin... (read more)
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