Customer Help Centre

For an extra payment of £55 plus VAT we can arrange for goods to be insured up to a value of £25,000. There is however, certain criteria that has to be adhered to:

The goods cannot overhang the pallet in any way. The goods have to be placed within the confines of the pallet and must be wrapped and safely secured by the customer. Because of this we cannot offer the pallet and wrap service in conjunction with the extended insurance option.

Extended Insurance cannot be offered on over sized pallets due to the above restriction on goods over hanging the edges of the pallet.

Sending engines and gearboxes with Extended Insurance, must be fully drained of all oils and liquids, have absorbent material between the engine/gearbox and pallet and must be crated.  

Unfortunately, we are unable to offer extended insurance on Aga or Range cookers. This is a decision made by our Insurance company.

The goods can be collected on an economy collection but must be delivered as a next day delivery in the UK and premium in Europe. We are unable to offer Extended insurance on Sameday collections.  

For goods valued at more than £25,000 we recommend using an external insurer.