Customer Help Centre

Please check the following service updates from our courier partners: 

Easter Bank Holidays

Wednesday 27th March 2024

Live chat available 9am-5pm 

Email: [email protected] monitored between 9am-5pm

Palletways:

• Next Day deliveries Booked 27th delivered Thursday 28th March 2024

• Economy Services will be due Tuesday 2nd April 2024

Friday 29th March 2024 (Closed) 

Monday 1st April 2024 (Closed) 

Tuesday 2nd April 2024 (Normal Service) 

Palletways 

The following postcode areas are experiencing delays with collection and deliveries due to the high volume of freight across the Palletways network:

Oxford Areas

OX,1-5 , 7, 8, 10, 12-14 , 20, 25 - 27 33,44,49,

Temporary Suspension

Please remain patient on collections and deliveries for these areas. We are working closely with Palletways to try and resolve any outstanding orders which are placed with National Pallets.  

We have also temporarily suspended collections and deliveries from the above-mentioned postcode with Palletways. 

NR- Sameday unavailable. Premium 2 day service. 

EX- Sameday unavailable. 

In addition, the network is only able to take up to a maximum of 6 pallets per order per day from one collection point. Any orders with more than 6 pallets will automatically be placed on hold and the customer will be contacted ASAP. 

Palletforce

We have currently have no suspended postcode areas on our Palletforce services.