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With enhanced functionality and a familiar look and feel, we're sure you'll enjoy it.

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Customer Help Centre

What can we help you with?

Pricing and Pre-Booking

  1. Do you deliver to Amazon?

    Yes we do! Please visit this link for more information in how to send pallets into Amazon. (read more)

  2. How do I get a quote?

    Prices are calculated using the postcodes and selected pallet sizes. You will need to know the di... (read more)

  3. Are the goods insured?

    Whilst the goods are on the pallet and in transit with National Pallets the delivery will be insu... (read more)

  4. Can you provide tracking information?

    Yes, we can. Once the pallet is collected and back at the collecting depot, the pallet will have ... (read more)

  5. Are the collection and delivery dates guaranteed?

    Unfortunately, in transport things can happen that are totally out of our control. Although 99% o... (read more)

  6. Do I need to put an address label on my pallet?

    Once your order has been placed, you will receive an email which will contain the tracking number... (read more)

  7. Engine collection and deliveries within Europe

    Due to recent changes within our network, engine collection and deliveries within Europe now must... (read more)

  8. Collection and deliveries engines and gearbox

    There are strict guide lines concerning the collection of Engines and Gearboxes. These items have... (read more)

  9. Collection of bricks and tiles

    There are strict guide lines concerning the collection of bricks,tiles and other heavier goods. T... (read more)

  10. Can you offer discounts on multi-pallet consignments?

    If you have a consignment of 4 or more pallets going to the same delivery destination, please cal... (read more)

  11. Do you offer payment account facilities?

    Yes we do, if you would like to open a credit account with National Pallets please call us on 034... (read more)


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