Customer Help Centre
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How are you going to get the pallet off the vehicle?
All collection and delivery vehicle's carry pallet trucks and the vehicles are fitted with tail lifts. The driver will move the pallet onto the tail lift of the vehicle using the pallet truck and ensure the pallet is safely placed on the vehicle. The maximum weight the tail lift can carry is 750kg. To be able to use the pump truck effectively the surface must be flat and constructed of either tarmac or concrete. You are unable to move goods using a pump truck on a gravel drive or grass surfaces. All collections and deliveries are kerb-side. Unfortunately, our drivers are unable to enter your premises to collect or deliver your goods.
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