Insurance

Freight is carried under RHA Conditions of Carriage for the part of the journey within the UK and under CMR Conditions whilst in transit in Europe. Insurance cover is included subject to a maximum liability of £1.30 per kilo. Additional Independent insurance cover should be arranged if good exceed this value. Please contact us directly for a quote.

National Pallets is part of a pallet distribution network. This means from point of collection to point of deliver the goods are handled a minimum of six times either by fork truck or pump truck, which is why it is essential the goods are packed correctly. Please see our section on packing requirements. Please not that in the unlikely event of the goods being damaged, if the packaging requirements are not adhered to, the insurance could be invalidated.

When your goods are delivered, the person responsible for accepting and signing for the goods should make a brief examination of the outer packaging and if necessary unpack the consignment and check it fully. If any damage is suspected or apparent, the delivery note should be marked accordingly. The work "unchecked" will not be accepted as claused. Insurance companies will not consider a claim for damages or loss when a clean or clear proof of delivery is produced. Any discrepancies at the delivery point must be reported in writing within 3 days from date of delivery.

In the unlikely event of loss or damage, we must be notified in writing at National Pallets within 3 days of delivery, in the case of damage to the consignment and within 10 days of dispatch in the event of loss. Failure to notify us within these times may result in insurance cover being reduced or refused.

We accept goods for carriage under a contract of best endeavour. No guarantees are given nor implied. Under no circumstances shall we be liable in the event of consequential loss, special damages or other indirect loss, however arising.