Freight is carried under RHA Conditions of Carriage for the part of the journey within the UK and under CMR Conditions whilst in transit in Europe.
Insurance cover is included subject to a maximum liability of £1.30 per kilo. For goods exceeding this value,we offer additional and extended insurance.
National Pallets is part of a pallet distribution network. This means from point of collection to point of delivery the goods are handled a minimum of six times either by fork truck or pump truck, which is why it is essential the goods are packed correctly. Please see our section on packing requirements. Please note that in the unlikely event of the goods being damaged, if the packaging requirements are not adhered to, the insurance could be invalidated.
When your goods are delivered, the person responsible for accepting and signing for the goods should make a brief examination of the outer packaging and if necessary unpack the consignment and check it fully. If any damage is suspected or apparent, the delivery note should be marked accordingly. The word "unchecked" will not be accepted as a claused delivery. Insurance companies will not consider a claim for damages or loss when a clean or clear proof of delivery is produced. Any discrepancies at the delivery point must be reported in writing within 3 days from date of delivery.
In the unlikely event of loss or damage, we must be notified in writing at National Pallets within 3 days of delivery in the case of damage to the consignment and within 10 days of dispatch in the event of loss. Failure to notify us within these times may result in insurance cover being reduced or refused.
We accept goods for carriage under a contract of best endeavour. No guarantees are given nor implied. Under no circumstances shall we be liable in the event of consequential loss, special damages or other indirect loss, however arising.
The goods are insured at a rate of £1.30 per kg against loss or damage.
The goods are insured at a rate of £5.00 per kg against loss or damage.
For an extra payment of £50 plus VAT we can arrange for goods to be insured up to a value of £25,000. There is however, certain criteria that has to be adhered to:
The goods cannot overhang the pallet in any way. The goods have to be placed within the confines of the pallet and must be wrapped and safely secured by the customer. Because of this we cannot offer the pallet and wrap service in conjunction with the extended insurance option.
Extended Insurance cannot be offered on over sized pallets due to the above restriction on goods over hanging the edges of the pallet.
Unfortunately we are unable to offer extended insurance on Aga or Range cookers. Extended insurance is only available on collections from business address's only and has to be requested by ourselves to the insurance company. They will then review the request and we will inform you for their decision.
The goods can be collected on an economy collection but must be delivered as a next day delivery in the UK and premium in Europe.
For goods valued at more than £25,000 please contact us directly for a quote.